Sales and delivery

SnipeNstrike is operated and owned by: SnipeNstrike ApS, registered in Denmark VAT registration
number DK36034866 Lodsvej 7, 7000 Fredericia Denmark.

You can contact SnipeNstrike by telephone: +45 52 17 30 62 or email: info@snipenstrike.com.

These sales and delivery conditions apply to the purchase of goods at SnipeNstrike.com for delivery worldwide.

Ordering and payment

We accept VISA, MasterCard, Maestro, Dankort and eDankort

SnipeNstrike is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.

To purchase at SnipeNstrike.com you must be at least 18 years old and possess a valid credit card that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian’s consent and / or otherwise have a legal right to enter into a purchase.

You select the items you want to buy and put them in the “shopping basket”. You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods. When you are ready to order, click on “Checkout”, where you enter your name, address, email, telephone number, payment method and choose delivery method.You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button “Order and pay”. After this, your order passes to SnipeNstrike and can no longer be changed.

You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, SnipeNstrike reserves the right to withhold delivery and cancel the order.

Cancellation of order

SnipeNstrike may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method
will be returned / cancelled.

Acknowledgement of order receipt and order confirmation

When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / sales receipt from us.

30-day cancellation period

When you shop with SnipeN trike you usually have 30 days to cancel, when you can inform us that you have changed your mind and return the item to us.

The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Christmas Day or New Year’s Day, the deadline is extended to the following Monday. After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.

To exercise the right to cancel, you must notify us within 14 days of receipt of the items. If you wish to cancel your purchase, you can use our standard cancellation form included in any package you receive from us. If this form is used, you do not need to otherwise inform us about your cancellation.

Returns

When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.

IMPORTANT
We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.

Documentation of your purchase and return form

You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed
in the package when you receive the items.

Returns
  1. Follow these steps if you want to return your item(s)
  2. Fill out the return form and pack your items securely. Cover up or remove the original shipping label and old bar code on the package.
  3. Send the return form with the item(s) you wish to return.
  4. Attach the return label to the package.

NOTE: If you are not using the provided postage-paid return label you are responsible for your items until they reach our warehouse. Remember to ask for a receipt when you drop off your package at the so that your package is insured. It is free to return your package when you use the return label from us
Step 4: Send your package from the nearest Post Office

Documentation of your purchase and return form

You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed
in the package when you receive the items.

Refunds

When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired or
damaged because

  • you have actually used the items
  • the items were damaged while you were responsible for them
  • you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
  • you have not followed the restrictions of the cancellation right in terms of seals, product type etc.
Complaints – If there is something wrong with the product

Your purchase is covered by the Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.

Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

You must contact us within a “reasonable period”
You must make your claim within a “reasonable period” after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being
discovered. You can claim by contacting us via email at info@snipenstrike.com or by telephone on +45 52 17 30 62

So that we can assess your claim, we will ask you the following:

  1. Send us a brief description of how the damage or defect occurred. Pleasenote that you should contact us as soon as you discover the defect.
  2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).
  3. Send the photos via email to info@snipenstrike.com
  4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
  5. After we receive your photos, we will deal with your claim as soon as possible.

If you are returning faulty item(s), snipenstrike will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:
SnipeNstrike ApS
Lodsvej 7
7000 Fredericia
Denmark

NOTE: packages cannot be submitted in person at this address

If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item.

Remember that the item must always be well packaged and you must get proof of postage.

You are responsible for the package / items until received by us. So keep the postal receipt including information on shipping costs and if applicable the track and trace number.

In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use snipenstrike permanently.

Personal data

In order to shop at SnipeNstrike you must give the following minimum information:

  1. Name
  2. Address
  3. Email address
  4. Telephone / mobile number

The above data is stored together with information about the items you have purchased for 5 years from the end of the financial year to which the information relates, after which the information is deleted.

If you set up a login to facilitate self-service with us, your personal information and order information will not be deleted unless you ask us to do so.Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with current privacy legislation.As a customer you are entitled to access your registration data and you may object to registration pursuant to the relevant rules in the Personal Data Act. Any queries regarding this should be
directed to customer service via email customerservice info@snipenstrike.com

NOTICE: SnipeNstrike do not store credit card information in any way. All credit card information is handled by ePay A/S (www.epay.dk).

Cookies

By using SnipeNstrike.com you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognise your computer. A cookie is not a program and does not contain viruses.

Appeals

If you have a complaint about your purchase, please email info@snipenstrike.com telephone +45 52 17 30 62. If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the UK European Consumer Centre.

Governing law and jurisdiction

Purchases of items at SnipeNstrike are subject to Danish law. Any disputes are decided by the ordinary Danish courts.